Customer Experience

Now that the holiday season is upon us, the Envision team has been coming up with ways to say “thank you” to our customers. Having studied Gary Vaynerchuk’s “The Thank You Economy”, we know that good old fashioned relationship building is not only good for business, but it makes work more meaningful - and more fun!

Get to know Scott! It’s the people of EnvisionUP that make it the cutting-edge web marketing company it is, and we're excited to introduce you.

Smart business owners make sure their online reviews are answered quickly. The reason? Your next customer is reading your reviews right now: as of 2015, 92% of customers use online reviews to make purchasing decisions. That's why it's important to respond to the good and the bad.

If you’ve come here, chances are you are looking for a solution to your support woes. Trust me, I get it, it can definitely be painful at times! When it comes down to customer service, no matter who you're supporting, there's one easy strategic approach. Learn more.

When employees are freed from monotonous administrative duties and allowed to work on their own with the purpose of solving a problem, their natural satisfaction is higher. They require fewer incentives and are generally more productive. Believe it or not, the right CRM can help.

Many consumers these days vote with their dollar – and they’re giving their business to companies that care. If you’ve been too busy to think about it until now, maybe it’s time you started!

Do you have too many passwords to reset? Learn what the upside is of the heartbleed virus and how you can keep your accounts secure.

On April 3, 2014 Riku, Antti and Matti at Codenomicon and Neel Mehta of Google Security discovered a bug in OpenSSL. The internet has been flooded with speculation and multiple partial lists of vulnerable sites since then. Our team at Envision have reviewed the various vulnerability lists to come up with a master list of sites that have been affected (and patched).

Todd had the pleasure of chatting with CRM (customer relationship management) guru Brent Leary, who was kind enough to offer his expertise and insight on CRM and what it means (and can mean) for small to medium-sized businesses.

When was the last time you received amazing customer service? Service that really made you say “wow!”? It doesn’t happen as often as it should.

So, instead of promoting the old carrot and stick culture amongst your employees, why not learn from the Danish and smart CEOs and really examine your culture? Sure, most companies will continue to operate on the old management models (obviously with some success or they wouldn’t be doing it) but that doesn’t mean they’re right.

most companies might view “water cooler talk” as detrimental to an efficiency objective, Xerox has capitalized on storytelling by creating a system to store and transfer knowledge. And more importantly, to their success.