Customer Experience

When was the last time you received amazing customer service? Service that really made you say “wow!”? It doesn’t happen as often as it should.

So, instead of promoting the old carrot and stick culture amongst your employees, why not learn from the Danish and smart CEOs and really examine your culture? Sure, most companies will continue to operate on the old management models (obviously with some success or they wouldn’t be doing it) but that doesn’t mean they’re right.

most companies might view “water cooler talk” as detrimental to an efficiency objective, Xerox has capitalized on storytelling by creating a system to store and transfer knowledge. And more importantly, to their success.

One of the most important lessons we've learned when it comes to customer experience is that an unhappy client is an incredibly valuable asset. Their feedback is a reality check for us. It's a litmus test for everything we do as a team, from the initial planning phases to the live launch of a completed project.

Are you in the trap like so many other office workers? Are you an email, iPhone/Blackberry addict? Can you go 45 minutes or longer without checking your email even once? If not, here are a few tips I’ve tried that might also work for you and bring some sanity to your work day.