An EnvisonUP Expert
Scott, a graduate of York University with a focus in technological studies, joined the EnvisionUP team 7 years ago. Since then, he has learned – and continues to learn – a lot about what it means to be a customer experience and WordPress website maintenance expert. “Every day is a different thing; no day is the same.”
“When I joined EnvisionUP, I was eager to put what I had learned in university and from my past customer services positions into practice. The internet is always changing at such a fast rate, and this was something that really piqued my interest. I was excited to join a team that was always learning, and a company that had such a diverse portfolio of clients.”
“No Two Days Are Alike”
Whether he’s answering questions from clients, conducting helpful in-depth training sessions, or writing about customer service on our blog, he rarely does the same thing twice in a day.
With so many moving parts to the job, Scott needs to be able to answer questions ranging from general inquiries to highly client-specific problems. Part of providing such competent, individualized service is staying on top of what’s happening in the technology and web marketing industries. He always has his eye on what’s new and what’s improved.
“I follow certain people on Twitter that I know are trusted experts. One of the greatest tools I use is Reddit. Reddit gives you the opportunity to subscribe to specific groups that will post updates from multiple sources. I have found some subreddits to be particularly handy.”
Some of the things he likes to read about include technology trends, server management, and how tech companies handle their customer service. “Over the past seven years, I’ve witnessed how quickly web development can change, and the need to stay agile and in the know.”
While he likes staying up to date on the latest information, the best part of the job for Scott is when he can make a quick, positive change for a client. “When there’s a task or a problem and I can resolve it right there and then. They come to me, and I can finish it. It’s a great feeling.”
In fact, he says his favourite part of the job stems from ensuring people receive the kind of customer service he would want in turn. “The way I operate is thinking about all of the times that I have been in a situation where I have had a bad customer experience. This always leaves a bad taste in my mouth after I am done dealing with a business.”
“My goal is to make every interaction easy and enjoyable for a client. When a client leaves happy – that is where I get my gratification.”
This is how Scott wants everyone to feel after working with EnvisionUP. So whenever you’re in need of client support, or have a question to ask, chances are it will be Scott coming to your aid!
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