If you’ve come here, chances are you are looking for a solution to your support woes. Trust me, I get it, it can definitely be painful at times! Some days you may even want to throw in the towel.
I‘ve worked in customer service for over ten years in both B2C and B2B environments, including retail, business and IT. And when it comes down to customer service, no matter what or who I was supporting, I followed a similar strategic approach.